Privacy Policy

Last Updated: 24/July/2026

At Neo Stem, we respect your privacy and are committed to handling your personal information responsibly, transparently and securely.

This Privacy Policy explains how we collect, use, store and protect information when you visit our website, contact us, request information or submit an enquiry regarding regenerative medicine and related services.

By using this website, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

Depending on how you interact with our website, we may collect the following information:

Personal Information

This may include:

Full name
Email address
Telephone number
Country of residence
Preferred method of contact
Information submitted through contact or consultation forms

Health-Related Information

If you choose to enquire about a medical condition or potential treatment, you may voluntarily provide information such as:

Medical condition or diagnosis
Relevant medical history
Current symptoms or health concerns
Previous treatments
Medications
Medical reports, test results or supporting documents
Treatment interests and health goals

Please only provide health information that is reasonably necessary for your enquiry.

Technical & Website Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser and device type
Operating system
Pages visited
Referral source
Date and time of visits
Website interactions
Cookie and analytics information

This information helps us understand how visitors use the website and allows us to improve its performance, security and user experience.

2. How We Use Your Information

Information collected through the website may be used to:

Respond to your questions and enquiries
Arrange consultations with appropriate medical professionals
Review information submitted in connection with a treatment enquiry
Communicate relevant information about regenerative medicine
Support treatment planning where appropriate
Prepare personalised information or quotations following assessment
Communicate with international patients regarding their enquiries
Provide administrative and patient support
Improve our website, content and user experience
Maintain website security and prevent misuse
Meet applicable legal and regulatory requirements

Health-related information will only be used where reasonably necessary for the purpose for which it was provided or as otherwise permitted or required by applicable law.

3. Medical & Sensitive Information

Health information is sensitive personal information and requires a higher level of protection.

Where you voluntarily provide medical information through our website or during subsequent communication, Neo Stem takes reasonable organisational and technical measures to protect that information.

Submitting medical information through the website does not establish a doctor-patient relationship and should not be considered a medical consultation unless expressly confirmed as such.

Treatment suitability, recommendations and medical decisions should only be determined following appropriate assessment by a qualified healthcare professional.

4. How We May Share Your Information

Neo Stem does not sell your personal or medical information.

Where necessary, information may be shared with:

Doctors and qualified healthcare professionals involved in reviewing your enquiry
Authorised clinical or administrative personnel
Laboratories or healthcare partners where relevant to your enquiry or care
Technology providers supporting website hosting, communications, security or data management
Professional advisers where necessary
Government, regulatory or law enforcement authorities where legally required

Information is shared only where reasonably necessary and subject to appropriate confidentiality, privacy and security requirements.

5. International Visitors & Data Transfers

Neo Stem’s website is accessible internationally, and visitors may contact us from countries outside Türkiye.

As a result, personal information may be communicated, processed or stored across different jurisdictions where necessary to respond to an enquiry, provide requested information or support healthcare-related communications.

Where international transfers occur, reasonable steps will be taken to ensure that personal information is handled with appropriate safeguards and in accordance with applicable data protection requirements.

6. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, maintaining appropriate records and complying with legal, medical, regulatory or administrative requirements.

Retention periods may differ depending on the nature of the information and the reason it was collected.

When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

7. Cookies & Similar Technologies

Our website may use cookies and similar technologies to operate correctly, understand website usage and improve the visitor experience.

Cookies may be used for purposes including:

Essential website functionality
Remembering user preferences
Website performance
Traffic measurement and analytics
Security
Understanding how visitors interact with website content

Where required by applicable law, non-essential cookies will only be used after obtaining appropriate consent.

You may also manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Analytics & Third-Party Technologies

Neo Stem may use third-party technologies to understand website traffic, performance and visitor interactions.

These providers may process technical information such as IP addresses, device information, browser information and website activity according to their respective privacy policies.

Where marketing, analytics or similar technologies require consent, they should only be activated in accordance with applicable consent requirements.

9. Communications

If you submit an enquiry, Neo Stem may contact you using the details you provide to respond to your request, discuss your enquiry or provide relevant information.

Where legally required, promotional or marketing communications will only be sent with appropriate consent.

You may ask us to stop sending marketing communications at any time.

Opting out of marketing communications will not prevent us from sending essential administrative communications relating to an existing enquiry, consultation or relationship.

10. Your Privacy Rights

Depending on where you live and the privacy laws applicable to your information, you may have certain rights relating to your personal data.

These may include the right to:

Request access to personal information held about you
Request correction of inaccurate or incomplete information
Request deletion of information in certain circumstances
Object to or restrict certain processing activities
Withdraw consent where processing is based on consent
Request information about how your data is being processed
Request transfer of certain information where applicable
Lodge a complaint with an appropriate data protection authority

These rights are subject to applicable legal requirements and exemptions.

To exercise a privacy right, please contact Neo Stem using the details provided below.

11. Data Security

Neo Stem takes reasonable technical and organisational measures designed to protect personal information against:

Unauthorised access
Accidental loss
Improper disclosure
Alteration
Misuse
Destruction

However, no website, electronic communication or internet-based storage system can be guaranteed to be completely secure.

Visitors should therefore take appropriate care when submitting sensitive or medical information electronically.

12. Third-Party Websites

Our website may contain links to external websites, scientific research, medical resources, videos, social media platforms or other third-party content.

These external websites operate independently and have their own privacy policies and data-processing practices.

Neo Stem is not responsible for the privacy practices, security or content of third-party websites. We encourage visitors to review the privacy policy of any external website they choose to visit.

13. Children’s Privacy

Our website is primarily intended for adults seeking information about regenerative medicine and related healthcare topics.

Where information relating to a child or minor is submitted, it should be provided by a parent, legal guardian or another person appropriately authorised to act on the child’s behalf.

Additional safeguards may apply to personal and medical information concerning minors.

14. Educational & Medical Information

Information available on the Neo Stem website is intended to help visitors understand regenerative medicine, emerging research and related healthcare topics.

Website content is not a substitute for individual medical advice, diagnosis or treatment from a qualified healthcare professional.

Providing personal or health information through a website form does not itself constitute medical advice or create a doctor-patient relationship.

Please refer to our Medical Disclaimer for further information.

15. Changes to This Privacy Policy

Neo Stem may update this Privacy Policy periodically to reflect changes to our website, services, technologies, legal obligations or data-processing practices.

The latest version will be published on this page with an updated “Last Updated” date.

We encourage visitors to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, how your personal information is handled or wish to exercise your privacy rights, please contact us using the contact us form:

For privacy-related requests, please include sufficient information for us to understand and respond to your request. Please avoid sending unnecessary medical or sensitive information by email.