Cookies Policy

Last Updated: 24/July/2026

This Cookies Policy explains how Neo Stem uses cookies and similar technologies when you visit our website.

Cookies help us operate the website, maintain security, understand how visitors interact with our content and, where permitted, improve the overall website experience.

This policy should be read together with our Privacy Policy, which explains how we collect, use and protect personal information.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow websites to recognise your browser, remember certain information and understand how visitors interact with different pages and features.

Some cookies are necessary for the website to function correctly, while others may be used for analytics, preferences or marketing purposes.

Cookies may remain on your device for the duration of your browsing session or for a longer period, depending on their purpose and settings.

2. How We Use Cookies

Neo Stem may use cookies and similar technologies to:

Ensure the website functions correctly
Maintain website security
Remember visitor preferences
Understand how visitors navigate the website
Measure website traffic and performance
Identify technical issues
Improve website content and user experience
Understand the effectiveness of communications or campaigns
Support marketing activities where appropriate and permitted

Where required by applicable law, non-essential cookies will only be activated after you have provided appropriate consent.

3. Types of Cookies We May Use

Strictly Necessary Cookies

These cookies are required for essential website functionality and cannot generally be disabled through our cookie preference system.

They may support functions such as:

Website security
Form functionality
Session management
Cookie consent preferences
Essential website operations

Because these cookies are necessary for the website to operate, consent may not be required where permitted by applicable law.

Functional Cookies

Functional cookies allow the website to remember choices you make and provide enhanced functionality.

These may include preferences relating to:

Language
Website settings
Previously selected options
User experience preferences

If these cookies are disabled, certain personalised features may not function as intended.

Analytics & Performance Cookies

Analytics cookies help us understand how visitors use the Neo Stem website.

They may collect information about:

Pages visited
Time spent on individual pages
How visitors arrived at the website
Links and features used
Browser and device information
General website navigation
Website errors and performance

This information helps us understand which content is useful to visitors and where the website experience may be improved.

Where required, these cookies will only be used after appropriate consent has been obtained.

Marketing & Advertising Cookies

Where used, marketing cookies may help us understand the effectiveness of advertising campaigns and provide more relevant communications or advertising.

These technologies may be used to:

Measure advertising performance
Understand interactions with marketing campaigns
Build aggregated audience insights
Limit repeated advertising
Measure conversions following advertising interactions

Marketing cookies may be placed by Neo Stem or authorised third-party providers.

Where consent is legally required, these cookies will not be activated unless you choose to accept them.

4. First-Party & Third-Party Cookies

First-Party Cookies

First-party cookies are set directly by the Neo Stem website and may be used for essential functionality, preferences and website performance.

Third-Party Cookies

Some website functionality may involve third-party providers that place or access their own cookies.

These may include providers supporting:

Website analytics
Video content
Embedded media
Maps
Social media features
Advertising
Website security
Appointment or enquiry functionality

Third-party providers are responsible for their own cookies and data-processing practices in accordance with their respective privacy policies.

5. Embedded Videos & External Content

Neo Stem may feature educational videos, interviews, podcasts, research materials or other content hosted by external platforms.

When you interact with embedded third-party content, the provider may place cookies or collect information about your interaction.

This may occur, for example, when viewing an embedded video or interacting with content provided through an external platform.

The use of these technologies is subject to the relevant third party’s privacy and cookie practices.

6. Cookie Duration

Cookies can generally be categorised as either:

Session Cookies

These remain active only while your browser session is open and are normally deleted when you close your browser.

Persistent Cookies

These remain on your device for a defined period or until you manually delete them.

The duration of individual cookies depends on their purpose and the provider responsible for setting them.

7. Managing Your Cookie Preferences

Where a cookie consent tool is available, you can use it to control which categories of non-essential cookies you wish to allow.

Depending on the website configuration, you may be able to:

Accept all cookies
Reject non-essential cookies
Select individual cookie categories
Change previously selected preferences

Strictly necessary cookies may remain active because they are required for essential website functions.

Cookie Settings: [Manage Cookie Preferences]

You can return to the cookie settings at any time to review or change your preferences where this functionality is available.

8. Managing Cookies Through Your Browser

Most internet browsers allow you to manage cookies through their settings.

Depending on your browser, you may be able to:

View stored cookies
Delete individual cookies
Delete all cookies
Block certain cookies
Block third-party cookies
Prevent websites from storing cookies

Please be aware that blocking all cookies may affect website functionality and prevent certain features from operating correctly.

9. Consent

When you first visit the Neo Stem website, you may be presented with a cookie consent notice where required by applicable law.

Non-essential cookies that require consent should remain inactive until you make your selection.

You may withdraw or change your consent at any time through the available cookie preference controls.

Withdrawing consent will not affect the lawfulness of processing that occurred before consent was withdrawn.

10. Cookies & Personal Information

Some information collected through cookies may constitute personal data, particularly when combined with identifiers such as an IP address, device identifier or other online information.

Where cookie information constitutes personal data, it will be handled in accordance with our Privacy Policy and applicable data protection requirements.

Health or medical information submitted directly through Neo Stem’s enquiry or consultation forms is handled separately from general website cookie information and is subject to appropriate privacy protections.

11. International Visitors

Neo Stem serves visitors from different countries, and cookie requirements may vary according to location.

We aim to manage cookies and consent in accordance with applicable data protection and electronic communications requirements.

Depending on your jurisdiction, you may have additional rights relating to cookies, tracking technologies and personal information.

Please refer to our Privacy Policy for further information about your privacy rights.

12. Updates to This Cookies Policy

Neo Stem may update this Cookies Policy periodically to reflect:

Changes to the cookies used on our website
New website functionality
Changes to third-party technologies
Changes to legal or regulatory requirements
Updates to our privacy practices

The latest version will be published on this page with an updated “Last Updated” date.

We encourage visitors to review this policy periodically.

13. Contact Us

If you have questions about this Cookies Policy, our use of cookies or how your information is handled, please contact us using the contact us form.

For further information about how Neo Stem collects, uses and protects personal information, please review our Privacy Policy.