Terms & Conditions

Last Updated: 24/July/2026

Welcome to Neo Stem. These Terms & Conditions govern your access to and use of our website, including its content, information, enquiry forms, consultation requests and related online features.

By accessing or using this website, you agree to these Terms & Conditions. If you do not agree with these terms, please discontinue use of the website.

1. About Neo Stem

Neo Stem provides information about regenerative medicine, stem cell research, cellular therapies and related areas of healthcare.

Our website is designed to help visitors better understand these areas, explore current research and, where appropriate, connect with medical professionals for further information or consultation.

Information presented on the website should not be interpreted as a guarantee that any particular therapy is suitable, available or effective for an individual.

2. Website Information

We aim to provide clear, responsible and up-to-date information. However, regenerative medicine is a rapidly developing field, and scientific evidence, clinical practices and regulatory requirements may change over time.

Website content may include information about:

Stem cell therapy
Exosome therapy
Natural Killer (NK) cell therapy
Regenerative approaches to healthy ageing
Hair restoration
Sexual wellness
Emerging research involving neurological and other conditions
Patient experiences
Scientific studies and research
Interviews, videos and third-party educational resources

Some therapies or applications discussed on this website may be experimental, investigational or subject to different regulatory requirements depending on the country.

3. Not Medical Advice

Content provided on the Neo Stem website is for general informational purposes and does not constitute personalised medical advice, diagnosis or a treatment recommendation.

Information on this website should not replace consultation with a qualified doctor or other healthcare professional who understands your individual medical circumstances.

Do not disregard professional medical advice, discontinue prescribed medication or alter an existing treatment plan solely because of information you have read on this website.

If you are experiencing a medical emergency, contact your local emergency medical service immediately.

4. Consultation Requests

Submitting an appointment, consultation or contact request through the website does not guarantee acceptance for any therapy or treatment.

A specialist may need to review information including your:

Medical history
Current diagnosis
Symptoms
Previous treatments
Current medications
Medical reports or test results
General health
Individual health goals

Any treatment recommendation should only be made following appropriate medical assessment.

Neo Stem reserves the right to determine that a particular therapy or approach is not appropriate for an individual based on clinical assessment, safety considerations, regulatory requirements or other relevant factors.

5. Treatment Suitability

Every individual is different, and responses to medical or regenerative therapies can vary.

Information about a therapy on this website does not mean that the therapy:

Is appropriate for every person
Is recommended for your particular condition
Will produce a particular result
Is a substitute for established medical care
Is approved for every condition or in every jurisdiction

Treatment suitability must be determined individually following appropriate medical evaluation.

6. Emerging & Investigational Therapies

Some regenerative and cellular therapies discussed on this website remain areas of active scientific and clinical research.

Evidence may vary considerably depending on the therapy, condition, cell type, treatment protocol and clinical application.

References to research, clinical studies or emerging medical approaches should not be interpreted as proof that a therapy is established, approved or effective for a particular condition.

Regulatory status may also vary between Türkiye and other countries.

Visitors are encouraged to discuss emerging therapies with qualified healthcare professionals and understand the available evidence, potential risks, limitations and regulatory status before making healthcare decisions.

7. Treatment Results

Neo Stem does not guarantee specific medical, therapeutic, regenerative, cosmetic or functional outcomes.

Individual experiences may vary depending on factors including:

Age
Medical condition
Severity and duration of the condition
General health
Lifestyle
Previous treatments
Medications
Individual biological response
Type of therapy considered

Any expected outcomes discussed during a consultation should be understood as individual clinical considerations rather than guarantees.

8. Pricing & Treatment Proposals

Treatment recommendations and pricing are determined individually following appropriate consultation and assessment.

Factors that may affect a treatment proposal include the individual’s medical condition, health history, body weight, treatment objectives, recommended treatment protocol and other clinical considerations.

Where stem cells are considered, the recommended cell count may vary according to individual circumstances.

A personalised proposal may include additional treatment-related elements where considered appropriate. These will be explained during the consultation process.

International bank, currency conversion or payment processing charges may apply depending on the chosen payment method and are not included unless expressly stated.

9. Booking & Upfront Payment

Where a treatment booking is confirmed, a 20% upfront payment may be required at the time of booking to secure the appointment or treatment schedule.

Any remaining balance, applicable payment deadlines and accepted payment methods will be communicated as part of the individual treatment proposal or booking confirmation.

A booking should only be considered confirmed once the required payment has been received and confirmation has been provided by Neo Stem or the relevant healthcare provider.

Specific cancellation, rescheduling and refund conditions applicable to a booking should be communicated before payment is made.

10. Patient Responsibilities

Individuals considering treatment are responsible for providing complete and accurate information about their health.

This includes, where relevant:

Existing medical conditions
Previous diagnoses
Current medications and supplements
Allergies
Previous surgeries or procedures
Relevant medical reports
Pregnancy or possible pregnancy
Other information requested by the medical team

Incomplete, inaccurate or withheld medical information may affect the ability of healthcare professionals to properly assess suitability or provide appropriate guidance.

11. Patient Stories & Testimonials

Patient stories, testimonials, interviews and personal experiences presented on the website reflect the experiences of the individuals concerned.

Individual results and experiences can vary significantly.

A testimonial should not be interpreted as evidence that another individual will experience the same outcome or that a particular therapy is appropriate for everyone.

Where personal experiences are presented alongside medical information, visitors should distinguish individual experiences from clinical evidence.

12. Scientific Research & External Resources

Neo Stem may provide links or references to:

Scientific publications
Clinical trials
Universities
Research institutions
Government health resources
Medical organisations
Interviews
Podcasts
YouTube videos
Documentaries
Other educational resources

These resources may be provided to help visitors explore a subject in greater depth.

A link, reference or inclusion of third-party content does not necessarily constitute endorsement of every opinion, conclusion, product, service or claim made by that third party.

Neo Stem does not control third-party websites and is not responsible for their availability, accuracy, content, security or privacy practices.

13. Intellectual Property

Unless otherwise stated, website content created for Neo Stem, including text, branding, graphics, page layouts, design elements and original media, is owned by or licensed to Neo Stem and is protected by applicable intellectual property laws.

You may access website content for personal and non-commercial informational purposes.

You may not, without appropriate permission:

Reproduce substantial portions of website content
Republish content commercially
Modify and redistribute proprietary materials
Use Neo Stem branding without authorisation
Present Neo Stem content as your own
Scrape or systematically extract website content for commercial purposes

Third-party materials remain the property of their respective owners.

14. Acceptable Website Use

You agree not to use this website in a manner that:

Violates applicable law
Interferes with website operation or security
Attempts to gain unauthorised access to systems or information
Introduces viruses, malware or harmful technology
Submits deliberately false or misleading information
Attempts to impersonate another individual
Uses automated systems to misuse website functionality
Infringes the rights of Neo Stem or any third party

Neo Stem may restrict access where misuse or security threats are identified.

15. Website Availability

We aim to maintain reliable access to the Neo Stem website but cannot guarantee uninterrupted or error-free availability.

The website may occasionally be unavailable due to:

Maintenance
Technical issues
Hosting interruptions
Security updates
Third-party service failures
Events outside our reasonable control

We may modify, suspend or discontinue website features or content where necessary.

16. Accuracy of Information

We take reasonable steps to maintain accurate website information. However, medical science and regenerative medicine continue to evolve.

Content may therefore become outdated as new research, regulations or clinical evidence emerge.

Neo Stem may update, correct, remove or revise website content at any time without prior notice.

Visitors should not rely on website information as the sole basis for important healthcare decisions.

17. Limitation of Liability

To the extent permitted by applicable law, Neo Stem will not be liable for losses arising solely from reliance on general information presented on this website or from the use or inability to use the website.

Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation would be prohibited by applicable law.

Nothing in these terms limits the professional obligations or legal responsibilities applicable to qualified healthcare professionals providing medical care.

18. Privacy & Personal Information

Personal information submitted through the Neo Stem website is handled in accordance with our Privacy Policy.

Where medical or health-related information is submitted, additional protections may apply because such information can constitute sensitive personal data.

Visitors should review our Privacy Policy before submitting personal or medical information through the website.

19. Children’s & Minors’ Information

Where an enquiry concerns a child or minor, information should be submitted by a parent, legal guardian or other person legally authorised to act on their behalf.

Any assessment or healthcare decision involving a minor must comply with applicable consent, safeguarding and medical requirements.

20. Changes to These Terms

Neo Stem may update these Terms & Conditions periodically to reflect changes in:

Website functionality
Business practices
Applicable laws
Regulatory requirements
Medical or scientific developments

The latest version will be published on this page with an updated “Last Updated” date.

Continued use of the website after changes are published constitutes acceptance of the revised terms to the extent permitted by applicable law.

21. Governing Law

These Terms & Conditions are governed by the applicable laws of the Republic of Türkiye, subject to any mandatory consumer protection or other legal rights that may apply based on an individual’s jurisdiction.

Any dispute relating to these Terms & Conditions will be handled in accordance with applicable law and the jurisdiction of the competent courts or authorities.

22. Contact Us

If you have questions about these Terms & Conditions, website information, consultations or the use of the Neo Stem website, please contact us using contact us form.